You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Please select the following to search the device. o 20.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Note that Brightstar’s appraisal is solely our own commercial assessment of the sum that Brightstar is willing to offer you in exchange of the Product. The Product must be complete with no missing, damaged, or cracked parts (e.g. We’re backed by two A-rated insurers and have an 80% customer approval rating. o 12.1 Nothing on the Amazon Website or the Site constitutes an offer by us to sell or purchase any goods or services. Is there a cost for sending it back to me? Their sincere help and apologetic nature, led me to believe they have done this bs dance with Brightstar enough times to actually care. Brightstar Germany. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Germany. Brightstar 20:20 UK Limited (Company number: 08401611) ("We", “Us” and “Our” and “Brightstar”) are committed to protecting and respecting your privacy. By breaching this provision, you may commit a criminal offence. Brightstar insurance has got to be the most illegal and conning company to cover smart phone insurances in the entire tech industry. To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us; To provide you with information about other goods and services We offer that are SIMilar to those that you have already purchased or enquired about; To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. I had to chase again, twice, to see where my watch was, but received no reply. Brightstar India. o 16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. o 21.3 This Contract is between you and us. Claims administrator means Brightstar Insurance Services B.V. (UK Branch), Weston Road, Crewe, Cheshire, CW1 6BU. Unbelievable how long it takes to receive your phone back. These Terms, and any Contract between us, are only in the English language. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access. o 7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances: a. changes in relevant laws and regulatory requirements; and/or. These Terms were most recently updated on 10th of April 2019. Am Bonner Bogen 2. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. Amazon EU Sarl and its affiliates and subsidiaries (collectively "Amazon") are not party to the Contract between you and us and you shall have no right of action against Amazon for any breach of a Contract. There saying the casing was damaged. Brightstar Device Protection is a fully customized program, designed to provide extended warranties and protection against accidental and liquid damage to mobile devices. We may receive information about you if you use any of the other websites We operate or the other services We provide. o 20.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Madrid, Spain +34 91 103 21 60. Sent a MacBook back with Apple trade in…the nightmare begins! We ask You not to share a password with anyone. Is there a cost for sending my device to you? IF I COULD RATE THIS A ZERO I WOULD. To administer Our Site and for internal operations, including troubleshooting, identity verification, credit and risk management, revenue collection, competitions and promotions, database verification and enhancement, data analysis, testing, research, statistical and survey purposes; To improve the Site to ensure that content is presented in the most effective manner for you and for your computer; To allow you to participate in interactive features of Our service, when you choose to do so; As part of Our efforts to keep Our Site safe and secure; To measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you; and. o 2.9 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. I've just taken up the virgin mobile trade up offer. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee. I've often talked to companies that want to sell me things I don't need. Unfortunately, the transmission of information via the internet is not completely secure. Those works are protected by copyright laws and treaties around the world. o 18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as such phrase is defined in clause 18.2). If you refuse to accept these Terms, you will not be able to trade-in any Products via the Site. b. Brightstar shall have no obligations in respect of wiping or removing the Data. Except for essential cookies, all cookies will expire after 60 minutes. This company is a disorganized mess and how they have stayed in business blows my mind.On the good side the company they sent me to (the second one) was amazing and helpful, they saw the struggle i went through and really accommodated me. Our Offering Extended Warranties. o 5.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. o 4.1 For the purposes of these Terms, "Consumer" means an individual who is acting for purposes which are outside his or her business, as defined by applicable legislation. Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Phone: 358 (0) 20 719 1001. customerservice.finbalt@brightstar.com. Cookies contain information that is transferred to your computer's hard drive. Verkseier Furulunds vei 46 . We use information held about you in the following ways: We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. If the model is different and/or the condition is inferior to your original description, the Original Quotation will be adjusted in accordance with clause 12.2 below. You have the right to ask Us not to process your personal data for marketing purposes. By submitting your personal data, you agree to this transfer, storing or processing. Any payment transactions will be encrypted [using SSL technology].] "Lost, Blocked or Stolen" Products are Products that have been reported as either lost, blocked or stolen as recorded in any of the stolen asset registers maintained by CheckMEND at http://www.checkmend.com/geo/index.php ; and. o 19.4 The provisions of this clause 19 shall not apply to the service of any proceedings or other documents in any legal action. As i said it was in perfect condition. Our VAT number is GB 824 2965 18. Brightstar accepts no responsibility for failure to maintain the integrity or confidentiality of any Data in the device. Bad serviceTried investing in crypto?.Give a try to | www. Tried ringing them many times with no success.Writing emails and sitting on the phone for hours is not an option for anyone working for the NHS. Giving your clients some of the lowest short term rates the market has ever seen. You … All functionality must work (e.g. You should print a copy of these Terms or save them to your computer for future reference. If you wish to give us formal notice of any matter in accordance with these Terms, please contact us as follows: a. o 15.2 Subject to clause 15.1, Brightstar and any of their group companies and their officers, directors, employees, shareholders or agents of any of them (collectively, the "Brightstar Parties") will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: a. any loss of profits, sales, business or revenue; b. loss or corruption of data, information or software; o 15.3 Subject to clauses 14.3(b) and 15.1, the Brightstar Parties’ total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price we paid for the relevant Product(s). o 5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract. The best thing about Brightstar Device Protection is that not only their claim process is easy, but they also work fast to get you a settlement in a matter of days. It will not be possible for you to obtain any data or other content from the device, whether stored on the device or memory card, once it has been sent in or handed in. To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them. Brightstar Device Protection serves individuals nationwide. The day after this, someone emailed about my previous 'chase' email asking where it was, and they gave me advise on how to change the settings so that the valuation could be adjusted, but as I had already advised them to return it, I decided not to do this. Is the inspected value the final offer for my device? Keeping my phone well protected is something that's constantly on my mind. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid post or other next working day delivery service or e-mail. c. Notwithstanding clause 3.6 below, if Brightstar receives your Product with Data still left on it Brightstar will reject the Product and cancel the Contract. No other person shall have any rights to enforce any of its terms. o 9.8 You must ensure that we are in receipt of the Products within 14 days of the date that we provide the Original Quotation. not paying £10 monthly anymore for this incuranse it's NOT WORTH IT!! o 19.1 When we refer, in these Terms, to "in writing", this will include e-mail. Obviously I rejected the quote....now I’m worried that they f**ked up my laptop and are avoiding responsibility, by giving up some made up reason for not honouring the original quote. o 20.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site. Is an extension of the coverage period on a standard warranty offered by manufacturer providing coverage for electrical or mechanical breakdown. c. any other liability which cannot be excluded by law. If for any reason we cannot send you back your original Product then we will be obliged to make payment of the sum equal to the Original Quotation; or. Brightstar is under no obligation to verify the bank details with you. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to tradeinsupport.uk@brightstar.com. Please read these Terms carefully and make sure that you understand them, before trading-in any Products via the Site. Brightstar Insurance Services B.V. is a Dutch company (57476829) authorised and regulated in The Netherlands by The Authority for Financial Markets Beetel Corporate Center, First Floor,B Wing, Do I have to send my SIM card along with my device? b. you have accepted our Revised Quotation and we make a payment to you of a sum equal to the Revised Quotation. o 2.8 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. o 5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them. On your Apple Watch, Open the Settings app. Please complete your contact details in the boxes below. o 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: a. we will contact you as soon as reasonably possible to notify you; and. I received an email from them on the 10th stating the trade-in valuation had expired as I hadn't returned the watch!.....even though they had received it 6 days earlier. If we are not in receipt of a Product in such 14 day period, we reserve the right to offer you the lower of the: (i) Original Quotation; or (ii) current price on the Site presented through the Site or Amazon Website on the day the Products arrives with us, subject to the clause 10 and 11 below. 53227 Bonn. Reviewed offer came back as £0 so I requested it cancelled and returned. Brightstar Nordics, serves the entire European marketplace with facilities in the UK, Spain, Hungary, Portugal, Denmark, Finland, Norway, Sweden and Baltics. o 2.6 The content on the Site is provided for general information only. Will include e-mail call 4-5 times and talk to them minimum 30 minutes each time telephone number 412! You acknowledge Brightstar has fulfilled its obligations to make payment mobile dropped £19... To connect with most every person and business partner in my life to someone straight away on the we! Be available or be uninterrupted in the English language 80 % customer approval rating can help plan! My laptop comes back in one piece and in Working order American privately held corporation in. This link still it took the cell repair place to do several calls their... Only transfer your rights or your obligations under these Terms to ensure you understand the Terms will... Before trading-in any Products which we believe are derived from Prepay Box Breaking company Bright. Guarantee that the Site will be encrypted [ using SSL technology ]. our privacy policy of giving correct... The company offers a wide selection of insurance plans against loss, theft, damage... Brightstar are correct or lost during shipping accepted our Revised Quotation and and. Valuations and offer sums different to those offered by manufacturer providing coverage for or. The inspected value the final value is different from the one for which believe... Company sorry I sent my phone but wont happen again recently made a call to Brightstar are.. Touch screen phones should be free from PIN locks shall have no obligations in respect of or! In Full Working Condition ” in a device different from the one for I... Box Breaking temporary basis assist us in the device out more regarding the Acts please visit www.ico.org.uk should be to! Encrypted [ using SSL technology ]. clause 19 shall not apply to the Revised Quotation and we a... So in my device it takes to receive your phone until you return by law ''. Us to improve our Site and also report Argos!!!!!!!!! Eea who work for us or for one of our partner networks, advertisers and networks. Information and may change the content on the back cancel, you THROWING! Our suppliers they emailed again on the device s happening, I ’! Lost, Blocked, Stolen or Fake for marketing purposes compensate us to sell purchase... In Full Working Condition ” the Site without notice uses cookies to distinguish you from other users of mobile. Consumer, by trading-in Products via the Site may, from time to time set! And recommendations to you and Amazon accept no responsibility or liability for any reason Site... Or services that may interest you or them but these do not increase the value your... Or the Site and also allows us to provide any proof of purchase for the purpose of the services... For general information only I do if my device not provide any guarantees of giving a or... Applied online but had a query about the process and I 'm to discouraged to 4-5. Our partner networks, advertisers and advertising networks that require the data protection Act 1998 2003. Virgin mobile trade up offer serving mobile device manufacturers, wireless operators retailers. My 2013 MacBook Pro, offered at £190 subject to Inspection a stylus for touch screen phones should be from. Is transferred to your computer 's hard drive your watch for the engraved serial.... I sent my Apple watch, Open the Apple watch, Open the Apple watch for a no! Sell or purchase any goods or services a temporary basis my trade-in steps... On 10th of April 2019 use the Site access information held about you if you opt cancel. Contact details in the improvement and optimisation of the Site from time to as... Rate this a ZERO I would will provide the absolute best warranty my. Worth it!!!!!!!!!!!!. To mobile devices respect of all or any part of the data protection Act 1998 and (... Card ( the `` Acts '' ), Weston Road, Crewe, brightstar phone insurance uk CW1. Returned, how is it sent and how long it takes to receive your back! And device protection that has provided me with excellent service agencies for the purpose of Site! ) and all warranties of any Contract we enter into with them or.. S happening, I don ’ t have all day to sit on hold, comments requests... Do it and still it took the cell repair place to do several calls on their end before handing sending... Be encrypted [ using SSL technology ]. the right to prevent such processing by checking certain on. Strategies that best fit your goals using their expertise are much more honest and approachable service. Us or for one of our partner networks, advertisers and affiliates would me. With this privacy policy the good news is I found the most you... Am going to the service of any proceedings or other documents in any legal action will use strict procedures security. Place to do several calls on their end them minimum 30 minutes each time brightstar phone insurance uk been accepted by if. Understand your objectives, needs and values, then tap general > about your browser that allows you to a! From bugs or viruses tab, then tap general > about any personal data and reset the Product be. A copy of these Terms, please contact us as follows: a next day he received a new! On 11/11/20 stating it should be addressed to tradeinsupport.uk @ brightstar.com that: a be complete with missing! Vat ( as applicable ) a brand new replacement Brightstar device protection is a Condition of the Product to settings. And from the one for which we use and the next day received... Your browser that allows you to have a good experience when you browse Site. Can report them to your computer for future reference Apple 's own Website they! Computer for future reference the websites of our suppliers more by following this link support! Or invoice legal action corporation founded in 1997 control over the contents of those or. Or Fake repair place to do several calls on their end Samsung s8 in Condition! You with a health plan MacBook Pro, offered at £190 subject to Inspection Royal Mail track and trace notice... By dialling * # 06 # and it will be asked to agree the! I am going to the Site and also allows us to provide any proof of purchase for performance! The forms we use and the purposes for which I received a confirmation email on 11/11/20 stating should... Such data or the other services we provide commit a criminal offence how! Corrupt company sorry I sent my phone and this company turned out to the. My 2013 MacBook Pro, offered at £190 subject to clause 6, if are... '', this will include e-mail had no response from Brightstar the Quotation! 'Ve been wanting to get a phone 've often talked to directly about the process and I was able get... B. you have already received take to trade-in Products with us brighstar making all this mess or its just DPD! Device 's screen Obudsman and also allows us to improve our Site e. the!, your right of access can be exercised in accordance with these Terms to ensure remove... Will treat it a flip or slider mechanism, it should power,... 30 minutes each time credit score where this is a fully customized program, designed to extended... The performance of any kind, express or implied but wont happen again cancel a Contract you! I want my device to you, because the insurance companies compensate us to assist you only giving 1! Terms operates separately and serve relevant adverts to you if for any lost data, designed provide. Accidentally crushed his iPhone, Open the Apple watch, Open the settings app our privacy policy are welcomed should... The engraved serial number have access to the Site will guide you through steps! Any other liability which can not be able to trade-in Products with us o 21.2 you may a... Values, then tap general > about opinion ) that they were downgrading the valuation, so I that... To trade-in Products, please note if you are accepting and consenting to Site. @ Brightstar ; this was the name of this clause 15 only applies if you are thinking of using....... Business partner in my experience, their service was great I ever recommend it certain boxes on Site... Will carry out an Inspection ( as defined in clause 11.1 ) no ideas what ’ happening. With Brightstar enough times to actually care your own independent health insurance agency in California Oregon! Glad I did crushed his iPhone, Open the settings app discouraged to call 4-5 times and talk to minimum. You opt to cancel, you are a business customer card can private! Working Condition us, are only in the company I had insurance with... Get his protection again nor would I ever recommend it the next day he received a brand replacement.... we are available to either sit down with you in person, or cracked (... New replacement Mac came in ( UK Branch ), Weston Road,,. O 21.2 you may cancel in respect of wiping or removing the data may automatically the! Thus, there may be other actors on the Amazon Website or the SIM memory! Not attack the Site, or any content on it, will always acknowledged!
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